Mental Health and Well-Being

If you or someone you know is facing a crisis, use these resources:

The National Suicide Prevention Lifeline

• Call 988
• Text “Connect” to 741741

The National Substance Use Treatment Helpline

• Call 1-800-662-4357

The National Domestic Violence Hotline

• Call 1-800-799-7233
• Text LOVEIS to 22522

The National Sexual Assault Hotline

• Call 1-800-656-4673

Veteran’s Crisis Line

• Call 1-800-273-8255
• Text 800-985-5990

Disaster Distress Helpline

• Call or Text 1-800-985-5990

OK2Talk Helpline Teen Helpline

• Call 1-800-273-8255

North Dakota Behavioral Health Services

• Crisis Line: 701-298-4500 or 888-342-4900 or 2-1-1 Helpline
• Open Access (walk-in) Assessment Hours: Monday – Friday, 8am – 5pm
• View their website

If this is an emergency or you think you may harm yourself, please call 911.

What is Mental Health?

Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. Mental health is important at every stage of life, from childhood and adolescence through adulthood. Although the terms are often used interchangeably, poor mental health and mental illness are not the same. A person can experience poor mental health and not be diagnosed with a mental illness. Likewise, a person diagnosed with a mental illness can experience periods of physical, mental, and social well-being.

Why is mental health important for overall health?

Mental and physical health are equally important components of overall health. For example, depression increases the risk for many types of physical health problems, particularly long-lasting conditions like diabetes, heart disease, and stroke. Similarly, the presence of chronic conditions can increase the risk for mental illness.

How common are mental illnesses?

• More than 50% will be diagnosed with a mental illness or disorder at some point in their lifetime.
• 1 in 5 Americans will experience a mental illness in a given year.
• 1 in 5 children, either currently or at some point during their life, have had a seriously debilitating mental illness.
• 1 in 25 Americans lives with a serious mental illness, such as schizophrenia, bipolar disorder, or major depression.

Adolescence is a time for young people to have a healthy start in life. The number of adolescents reporting poor mental health is increasing. Schools and parents can create these protective relationships with students and help them grow into healthy adults.

Why is this a big deal?

Poor mental health in adolescence is more than feeling blue. It can impact many areas of a teen’s life. Youth with poor mental health may struggle with school and grades, decision making, and their health. Mental health problems in youth often go hand-in-hand with other health and behavioral risks like increased risk of drug use, experiencing violence, and higher risk sexual behaviors than can lead to HIV, STDs, and unintended pregnancy.

What Parents and Families can do:

• Communicate openly and honestly about your child’s values.
• Spend time with your child enjoying shared activities.
• Become engaged in school activities and help with homework.
• Communicate regularly with teachers and administrators.

All employees and their families have access to the Employee Assistance Program (EAP) through Empathia’s Life Matters. This no-cost, confidential assistance is available to you and your dependents and provides access to resources such as three free counseling sessions or a referral to an attorney, care provider, or community resource.

The EAP can help you locate referrals to resources for providers in your community. Consultations with an EAP provider include the following and more:

• Depression
• Grief and Loss
• Anxiety
• Managing anger
• Separation/Divorce
• Domestic Abuse
• Workplace conflict
• Performance Issues
• Violence
• Harassment
• And More…

How to Access:

All assistance is available 24 hours a day, seven days a week with confidential support, guidance, and resources. Call 1-800-634-6433 or visit https://members2.mylifematters.com/portal/welcome/sso

Available to:

All City of Grand Forks employees and their families.

Cost:

Calling our EAP is free, including up to 3 counseling sessions per situation and access to online content.

Occasionally, services beyond those covered by the EAP will have a cost, and any costs associated with a service will be fully explained.

Visit the Employee Assistance Page here to learn more. 

Use the HealthPartners portal to find a mental health professional that meets your preferred criteria. In the portal, you can find in-network doctors near you, compare costs, and more.

How to Access:

Visit www.healthpartners.com/openaccess and register or login with your member ID card.

If you prefer, you can call the number on the back of your ID card for assistance Monday – Friday, 8:30 am – 4:30 pm.

Available to:

All City of Grand Forks employees and dependents enrolled in a health plan with HealthPartners.

Cost:

Please refer to the Summary Plan Description.

Skip a trip to the clinic. Save time and money by getting treated for common conditions from your smartphone, tablet or computer. Your plan covers telemedicine care.

Virtuwell – $0
Your 24/7 online clinic
Get better faster. Start your visit any time with any device – no appointments, video or downloads needed. Answer a few questions online to get treatment for more than 60 common conditions. Nurse practitioners give you a diagnosis, treatment plan and prescription – all in about an hour. If for any reason you can’t be treated, there’s no charge. Plus, follow-up care about your treatment is free.

Use your member ID to find your cost, view FAQs and get started at virtuwell.com/cost/healthpartners.

Doctor On Demand – $30
Live video visits with a doctor include assessment, diagnosis and prescriptions, plus urgent care for cold and flu, skin conditions and allergies. When you create a free member account, your cost is always shown up front, without any surprise bills later. Register at doctorondemand.com.

Teladoc – $30
Fill out a brief medical history to connect with medical experts by phone, video or mobile app. Whether it’s a prescription sent to the pharmacy of your choice, guidance on next steps or a review of a preexisting condition, they’re ready to help. Get started at teladoc.com.

Questions about benefits?

We can help. Call Member Services at 952-883-5000 or 800-883-2177.

Which mental health professional is right for me? There are many types of mental health professionals. Finding the right one for you may require some research.

• Clinical Psychologist
• School Psychologist
• Clinical Social Worker
• Licensed Professional Counselor
• Mental Health Counselor
• Certified Alcohol and Drug Abuse Counselor
• Nurse Psychotherapist
• Marital and Family Therapist
• Pastoral Counselor
• Peer Specialist
• Other Therapists
• Psychiatrist
• Child/Adolescent Psychiatrist
• Psychiatric or Mental Health Nurse Practitioner

Additionally, your Primary Care Physician, Physician’s Assistant or Nurse Practitioner (depending on your state) are often qualified to provide medication.

Build a healthier mind for a stronger you. MyStrength is a flexible and comprehensive digital program with tools and activities for stress, depression, sleep and more. Learn from hundreds of activities, articles and videos. Practice techniques to help you shift your thinking, get inspired and feel more hopeful. Visit healthpartners.com/resilience for more information and resources on building emotional resilience.

Get compassionate assistance with finding a mental or chemical health care professional in your current plan network. Our navigators can also answer your mental and behavioral health benefit questions.

Medical plan members can reach our Behavioral Health Navigators at 888-638-8787. You can also get more information about available services, programs and resources on our behavioral and mental health page.